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Shift Notes: WOW Server, Goofball Manager

Had a really great experience last week. Service was absolutely awesome! Food was great! Then our time together enjoying the experience was ruined by the floor manager constantly interrupting every 20 minutes just to get his table visits in!

I finally told him that his server was doing a great job and that is wasn’t necessary to keep interrupting every so often just to get those table visits in. Besides, I had heard him talk to the table next to us and the one after and recommended to him that saying the same thing to each guest just to be able to say you talked to every table was counterproductive.

Read your guests and use common sense when interacting with them. If I had as great a server as this manager did, I would stay the heck out of his section unless he needed something! Let your service pros do their job! Especially if they are much better at it than you are!

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  2. Make excuses.

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Jeffrey Summers - Founder/Principal, Summers Hospitality Group Jeffrey has spent over 30 years in various Marketing, Operations and Business Development roles in corporate and franchise chains as well as independent concepts including: fast food, QSR's, casual full-service, fine-dining, private clubs and banquet facilities, corporate dining and catering businesses. He is widely recognized by his peers as one of the world's leading voices in the Restaurant & Hotel industries, as an expert in restaurant & hotel businesses, Jeffrey now devotes most of his time to helping owners/operators and their organizations both identify and achieve their business objectives using all of the tools at their disposal. More info about Jeffrey.  How Can We Help You Build A Better Business?

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