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Today we’re talking about how important it is to listen to your guests and get actionable feedback.What happens when you do and what happens when you don’t.

Click here to listen.

*Operational Note: We are no longer using BlogTalkRadio for our podcasts. Instead we are recording our own. So the audio should be much clearer. They are all mps’s and will be available in itunes shortly.You can still listen to all back episodes on BTR for now but we will add them to the SHG®WW site as mp3′s sometime in the coming week. They will be available through our own channel on iTunes and will utilize an RSS feed if you like. You gotta love technology. We think it’s much better. Hope you do too.


I am a 31 year veteran of creating, operating, Coaching and consulting with successful restaurant & hotel concepts that include national, international, franchised and independent brands. Besides helping clients achieve success by working with them one-on-one, I frequently speak at and attend numerous industry events as well as at local, state and national small business groups in order to share my passion for the business of food and hospitality. My Full Profile. Call me toll free at 888-998-744 for a free consultation.

3 Responses to “The Importance of Listening to Guests”

  1. Restaurant Marketing (@JeffreySummers),

    RT @JimHunt: RT @JeffreySummers: The Importance of Listening to Guests – #BetterIdeas http://t.co/wBbEdhdr54

  2. @JimHunt,

    RT @JeffreySummers: The Importance of Listening to Guests – #BetterIdeas http://t.co/wBbEdhdr54

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