Latest Thinking

Talent Management

The Problem

You don’t have the high-performance staff you need to grow your business long term. Your staff seems disengaged from your values and business objectives. They don’t have as much fun as they should and they are subsequently moody, irritable, just don’t smile, and consistently don’t take their jobs seriously enough and underperform. They come and go more now than ever and your retention rate is lower than you need in order to realize your long term success plans. And you know all of this has a terrible effect on the guest experience too which kills your top line!

What do you do to not just turn it around but to innovate your restaurant’s ability to attract, hire, Coach and keep the best talent for your business so that these problems don’t become your competition’s opportunity?

We know and believe you need to get beyond simple employee satisfaction and actually get them engaged in the process of driving your business forward – on a consistent, shift-by-shift basis.

How do we do this?

Step #1: We delve into the issues behind what’s holding your staff back from becoming the most important marketing tool for your business. We conduct multiple interviews with staff, managers and even guests in a one-on-one basis, to determine the factors that need to be addressed if you are to create the best possible culture for your business. These include behaviors, attitudes, relationships and expectations in areas such as hiring, training and Coaching, guest relations, job performance and satisfaction, management-staff relations, communication, growth potential and company expectations.

Step #2: We observe your staff in action during multiple dayparts to determine your current performance culture as well as a baseline from which to measure your level of potential improvement and future results. We look at both the production and service staff.

Step #3: We then take the information we get from these powerful and meaningful interviews and observations and help you create the best, most innovative and proactive engagement strategy for your business’s most important resource.

Step #4: We create the necessary and extremely important programs and systems to measure, track and address both current and future issues before they have a negative affect on your business.

If you have multiple businesses, we address each one individually and collectively and create both unit-level and company-wide strategies.

This program allows you to not only solve existing problems but to innovative beyond your existing situations and begin to turn them to your advantage by developing a more proactive and systemic approach to managing your talent and the issues you both must face as you grow your successful business.

Click here to get a FREE copy of my most popular e-book, ‘It’s The People Stupid!’

People are your greatest resource. Let us help you understand and develop those resources to drive your business success.

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