Lorraine Ball interviewed me for her marketing podcast “More Than A Few Words”
Time To Take Action
You Have Two Options:
- Grow your business.
- Make excuses.
Our powerful business programs are about helping you and your business master the fundamentals and create positive, long-term opportunity. No other program(s) offers more value with the immediate impact or greater ROI than ours.
Books, articles and DVD's can create awareness, but only Coaching can create the level of impacting and sustainable change necessary to grow your business.
"Right now, operators must choose between embracing change or becoming irrelevant.”
“You have to build an ‘every guest, every experience, every day’ culture to have long term success.”
“If you can’t sell your products without discounts, you certainly can’t sell them with them.”
“You can’t shrink your way to greatness.”
“Most operators pay an extremely high ‘lost opportunity tax’ by not maximizing their own potential. This is a businesses single biggest expense and it’s not even on the P&L.”
“My job isn't to be your best friend. If that’s what you want, get a dog. My job is to get in your face with the truth.”
“Operators need to understand that this isn’t a recession, it’s a complete recalibration of the guest experience and ultimately our business.”
“Hospitality is about knowing a guest’s wants before they’re voiced and then filling them more than they thought possible.”
“It’s not important who you think you are. What’s important is who your guests think you are. In other words, operators don’t create brands – guests do.”
” I run into too many brand narcissists. The only love you need comes from a dining room full of loyal guests.”
"If you continue to do the exact same things, by this time next year, You'll be in the exact same place."