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Questions From Operators

Q: “What can you do to make people care about delivering better service?”

A: “Nothing.”

[Could be service, food, sales, profits, cleanliness, organization, manners, other people, etc...]

You can’t make people care about anything. They have to care about something on their own (values). The only thing you can do with people who don’t care about your business is to replace them with people who will (shared values). Same goes for motivating people. You don’t motivate people. You can only create an environment in which they are inspired enough to motivate themselves to do better work.


By , , , , , , ,

I am a 31 year veteran of creating, operating, Coaching and consulting with successful restaurant & hotel concepts that include national, international, franchised and independent brands. Besides helping clients achieve success by working with them one-on-one, I frequently speak at and attend numerous industry events as well as at local, state and national small business groups in order to share my passion for the business of food and hospitality. My Full Profile. Call me toll free at 888-998-744 for a free consultation.

2 Responses to “QFO: Making People Care”

  1. Restaurant Marketing (@JeffreySummers),

    QFO: Making People Care – #BetterIdeas http://t.co/VkvJLqrxqF

  2. @JeffreySummers,

    Questions From Operators: Making People Care – #BetterIdeas http://t.co/vXTby729

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