Manager-In-Training [MIT]

SHG© offers a week long M.I.T program for operators who need to give their managers a powerful immersion into the fundamentals of restaurant or hoteloperations. We’ll customize a program for you that covers everything from attracting “A” level talent to cost controls to shift management and more.

Restaurant Manager MIT 1 Fundamentals

  1. Shift Management
  2. Guest Experience
  3. Financial Controls/P&L
  4. Sales
  5. Culinary
  6. Equipment/Physical Plant
  7. Talent Management
  8. Marketing
  9. Hospitality
  10. Position Training
  11. Specific Issues Related To Your Business & More

Hotel Manager MIT 1
Fundamentals

  1. Guest Satisfaction
  2. Financial Controls/P&L
  3. Operating Efficiency
  4. Talent Management
  5. Sales & Marketing
  6. Revenue Management
  7. Product & Service Standards
  8. Preventative Maintenance Programs
  9. Budget Preparation
  10. Action Planning
  11. Specific Issues Related To Your Business & More

Restaurant & Hotel Manager MIT 2 Advanced

  1. Leadership
  2. P&L
  3. Local store marketing
  4. Train-the-trainer
  5. Multi-unit management
  6. Advanced training
  7. Public relations
  8. Social business
  9. Specific Issues Related To Your Business & More

Completely Customized For Your Needs

These customized week long sessions will be held at your location, at any time and are designed to fit your individual company’s needs and goals. They also include classroom, onsite observation and practical experience.

There is no program more powerful than this one for setting your people up for success!

Different formats have included:

  1. Separate MIT1 and MIT2 sessions. These are held at different times based on the experience of the participating managers.
  2. MIT1 covers all of the fundamentals.
  3. MIT2 covers more advanced subjects.
  4. A more basic but intense one or two week session that covers both MIT1 and MIT2.
  5. Any combination of experience and material that best fits your specific business needs.

All MIT programs also includes 3 months of ongoing Coaching for all managers after the initial Coaching week

  1. Attract better employees
  2. Create a culture of high performance and engagement
  3. Decrease turnover and increase retention
  4. Save you money by investing your labor dollars more efficiently
  5. Develop and execute higher levels of hospitality
  6. Thus increasing guest loyalty, sales and profits
How We Can Help You Build A Better Business

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Business Coaching

Business Coaching is a mix of strategic planning, skill development and leadership training that helps individuals and organizations develop more rapidly and produce more sustained results.

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Business Consulting

We build the critical pieces of your business success for you. This saves you time and resources and can give your business the super-charged boost it needs in order to get to the next level.

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Training Workshops & Seminars

We can train your people on any issue – anywhere. This will help you raise the performance levels of your team and enhance their ability to lead and manage the business to higher levels of success.

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Speaking & Facilitation

We love to speak to groups & organizations about the business and we can help you work through issues by facilitating meeting(s) among employees,managers or executives.

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Latest Thinking From…How We See It

Testimonials From Wildly Happy Clients!

  • Cares About My Success
    “I was just simply amazed at the amount of knowledge he gave me and the extra “above and beyond’ he did for me, that I didn’t hire him for nor ask him to do! He just said ‘…this needs to be done…’ and he did it!" ~ S.M. South Carolina, Independent FS Catering
  • Creative Foodservice Solutions
    " We needed a different direction for our employee foodservice operations. Jeffrey was able to work with our operator and create the best concept we could have hoped for - improving employee morale immensely. I have since recommenced him to all of our facility managers." ~ Joe Kincaid, Xerox Corp Foodservice
  • Real-World Solutions
    “Thank you Jeffrey for turning our life around in less than a week! I have attended other events and usually leave them at the end, still feeling like ‘What?’ But after your workshop, I’ve been tied to the hip with social (business opportunities). I was so thrilled to be able to walk away with a strategy mapped out with realistic goals and revenue generating ideas for my brand. To launch a (new) brand takes a lot of work and no one wants to make too many mistakes. We owe our success to you!” ~ Sherry Bonner Smith, Brand Marketing Manager, Home2 Suites by Hilton