Successful managers use (and stick to) a smart, behavioral process which is critically important for ALL positions - from dish washer to Director of Operations
There's a reason nearly 72% of all food service businesses go out of business within three years (fact not fiction). This level of thinking is part of the reason.
People are less articulate at giving praise than they are at ranting about a bad experience. Stop using mediocre reviews.
"Don't get caught up in being everywhere. Be where your guests are - period, then be outstanding."
“You have to build an ‘every guest, every experience, every day’ culture to have long term success.” How does an electronic restaurant book help an operator do this?
If you considered ERB's before for your restaurant but decided to stick with your paper diary, since technology has become more accessible, there is now really no reason not to look again.
"Amazon didn't happen to those businesses, the future happened to those businesses!"