"Amazon didn't happen to those businesses, the future happened to those businesses!"
To reject the notion of expertise, and to replace it with a sanctimonious insistence that every person has a right to his or her own opinion, is silly.
I've always talked about the costliest item in a restaurant being an empty chair. Now we take a little peek into what it actually costs you.
The only trends that matter are the ones which your guests will respond to through sales and traffic. If they're the same as those across the street - you lose.
HR works incessantly to craft these incredible programs with thousands of dollars and numerous gift levels without ever thinking about getting to people directly.
Discounting always has losers. It's no way to differentiate a guest experience.
Do the employees and partners know and care about your values? If answers to these questions don’t come easily, it may be time to invest in their creation and articulation.