Powerful & Effective Programs To Build & Support Long-Term Success
“His leadership and accountability with (my) staff has positively influenced the morale of all employees in all departments. His commitment to ‘Delivering the Promise’ to our (staff) and our guests is unparalleled in our restaurants."
The Hospitality Audit™ is another audit resource of Summers Hospitality Group. It is an intense and complex look at the execution of your critically important, hospitality program.
We complete a 3-5 day long look at how you deliver on your brand promises to your community, staff and guests, Then we create a detailed plan to take your existing hospitality model to the next level.
We believe that the level of the hospitality experience you deliver is directly correlated to your ability to understand, plan, hire, train and coach your managers and staff to deliver it as well as the businesses attitude toward how critical the hospitality experience is in creating long-term loyalty with all stakeholders and thus the long-term success of the business. Your product is the guest and employee experience.
We look at and analyze:
We utilize guest and staff interviews, observational analysis and VoG & VoE resources available as well as a market & competitive analysis in order to construct a detailed plan on how we can help you design and support a guest experience that offers meaningfully differentiated value to the guest, the employee and the community in which you live and work.
