SHG Coaching Solutions™

Business Coaching is an eclectic mix of strategic planning, skill development and leadership training that helps individuals and organizations develop more rapidly and produce more sustained results. As a result of coaching, clients set better goals, take more action, make better decisions, and more fully use their natural strengths.

Professional coaches are trained to listen and observe, to customize their approach to the individual client’s needs, and to elicit solutions and strategies from the client. They believe that the client is naturally creative and resourceful and that the coach’s job is to provide support to enhance the skills, resources, and creativity that the client already has. While the coach provides feedback and an objective perspective, the client is responsible for taking the steps to produce the results he or she desires.

“No one lives long enough to learn everything they need to learn starting from scratch. To be successful, we absolutely, positively have to find people who have already paid the price to learn the things that we need to learn in order to achieve our goals.” –Brian Tracy

Just as sports figures such as Tiger Woods or Fortune 500 Company executives have a Coach to help them and their teams achieve their best, a Business Coach helps you achieve your peak performance as a Business Owner, Operator or Manager.

Coaching is professional and personal development to promote continuous growth and strength in both you and your business. It’s about creating inspiration and success in your business, and as a natural extension, your whole life.

It also helps you to move forward: clarifying your goals, creating a strategy for completing those goals, and having a support framework in place to lead you towards a more successful life. It’s about achieving more, in less time.

After being involved so deeply in my client’s lives with my Coaching Practice, it is very important that we address this issue now. Coaching is about moving towards your goals and dreams and creating the life and business you want and deserve – IT IS NOT PSYCHOTHERAPY. We do NOT focus on healing emotional pain or past emotional trauma as part of Coaching, which is the focus of psychotherapy; we assume that you are capable of expressing and handling your own emotions. This is not to say that we don’t consult about your emotions during Coaching sessions…but healing emotional pain is not the focus of our Coaching

1. Provide real-time, confidential, Coaching help on issues and concerns currently confronting you or your business (see a partial list below).
2. Establish longer-term professional and career strategies, individualized for the participant.
3. Allow maximum flexibility-unlimited access for time frames that meet the participant’s needs.
4. Provide maximum responsiveness-phone calls returned within 90 minutes, email returned the same day, faxes and correspondence reviewed and replied to within 24 hours of receipt. (For continental U.S. participants only. Overseas participants create mutually-agreed upon schedules.)
5. Utilize technology for client convenience-the personalized Coaching experience is available no matter when (unlimited access packages) or where the participant is at the moment of need, and no travel costs are necessary. All you need is a phone, email, fax or letter writing access! Help is literally just a phone call away!
6. Provide investment flexibility and privacy. Fees may be paid with corporate or personal funds and paid in installments. See “Payment Guidelines” for details.

• The fees help distinguish between those who are serious about their business and are easily recouped through increased sales, lower operating costs and smoother operations. I only want to work with dedicated owners who have a burning desire to succeed in their business and their lives!
• The programs run four- six month intervals (depending on the program you choose). If multiple intervals are booked, discounts can be obtained. Details on discounted options are noted in Summers Hospitality Group Payment & Expense Guidelines.
• Once payment is made we will set up an initial phone conversation to discuss your particular needs and how best to proceed. Unless you utilize the “Free Consultation” I provide for us to talk about your specific opportunity.
• You and I will reach a mutual decision as to whether the program is right for you through this initial phone conversation. If it is, we begin with my studying your current situation, expectations, and fundamental value propositions. We then establish our mentoring goals. Some people call me daily, some weekly, some monthly. Some visit, others don’t. The frequency and style are totally up to you.
• Each SHG Coaching program is then designed specifically by you and I together, in order to meet your unique situation and goals. I don’t follow a “little rule book” or make assumptions about your needs based on other Coaching program participants and their businesses.
• In any option, non-appointed additional calls are returned within 90 minutes and email within the same day. Conventional mail, courier packages, and faxes are reviewed and replied to within 24 hours of receipt.
• Remember, this program is ideal for people who need situational, rapid, objective help from one of the top Business Coaches in the country and/or those who are seeking long range assistance with business or career development plans.
• You will never deal with anyone other than myself in this confidential program.
• You will also receive 30 days of FREE follow-up, just to make sure you are doing as good as when I left you.

Ongoing Coaching
Designed For: This is the program that can help you take your business to the next level. We Coach you and your team on all issues that are inhibiting deserved growth.
Duration: Six (6) month minimum.
Fee: $1.250.00 per month

Issues Coaching
Designed For: Single issue or opportunity that you are facing which needs experienced input and advice in order to make better informed business decisions. Examples: persistent high costs areas, low retention rates, ineffective marketing, new business opportunities, HR concerns, etc…
Duration: No time limit. Until Resolution.
Fee: 1-time flat fee – $2,500.00

Retained Coaching
Designed For: Operators who need an ongoing level of business support. This gives you (and/or staff) access to me at anytime to discuss any and all issues as they arise. This is ideal for operators who want and need experienced counsel and advice readily available in order to make better business decisions about opportunities as they arise.
Duration: Monthly (Four (4) month Minimum)
Fee: $750.00 per month

Enterprise Coaching
Designed For: Multi-Unit Operators who want to offer professional coaching resources to their entire leadership team in multiple businesses that can address issues that face any issues facing the individual manager, a specific business or the company as a whole.
Duration: Monthly (Four (4) Month Minimum)
Fee: $3,500.00 per month

Coaching ROI
I was asked the other day about the importance of providing ever increasing levels of value to clients especially during a recession while not raising prices. My answer was that Coaching provides the greatest ROI compared to any other means of process improvement. This is why I have engineered my Coaching Programs to provide as close to a minimum of a 1,000% ROI as I can and why this is the absolute perfect time to put a plan together to increase your profits and market share utilizing one of the best. See the Summers Hospitality Group Guarantee for details about why we guarantee a 1,000% ROI.

To me when you can find an innovative business improvement program with this amount of ROI, combined with a free consultation and a guarantee, it’s a no-brainer!