I remember standing in-line at my local sub shop trying to order lunch. As the cashier painstakingly tried to enter the order in the computer, she asked her co-worker for help. After about five minutes, she entered my order. I thought there must be an easier way to order food. I tried to place my … Continue reading »
“A solution can’t limit the number of people who c…
“A solution can’t limit the number of people who can participate in the very activity you seek to innovate.”
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Starburst Play Theory
The Starburst Play Theory demonstrates that a team can achieve its results with well executed play. To achieve these results, all players must understand the goal, plan and be properly trained and guided in their performance. Share PostEmailSHG Google+ Community
10,000 Beer Cans Theory
10,000 Beer Cans Theory is an analogy of your job as a manger. Follow the five steps of this theory and you will be performing the responsibilities that will enable you to achieve results. Theory If you were offered $1 million dollars to perform an incredible task, like moving 10,000 beer cans from a football … Continue reading »
17 Restaurant & Hotel Leadership Best Practices
We’ve been talking a lot lately about Leadership so here are my top 17 hottest best practices. One-On-Ones: The best tool that gets the best results for our clients is the 5-minute, “One-On-One” utilized with EVERY employee, EVERY day. We Coach them to pick one employee every day to sit down and have a one-on-one … Continue reading »
Food Cost Is Not A Percentage
It’s real dollars and your profitability can suffer if you think otherwise Did you ever pay an invoice to one of your suppliers with a check that had the amount being paid expressed as a percentage? I didn’t think so. When we pay for food (aka, our food cost), we don’t spend percentages we spend … Continue reading »
Plus, Zero, Minus Theory
The, Plus, Zero, Minus Theory emphasizes the importance of each and every Guest experience. It creates and reinforces the impression in their mind that you are the obvious choice when they receive an excellent experience. Use this theory to stress that a ‘typical’ Guest Experience should surpass your Guest’s expectations, not just meet them. THEORY … Continue reading »
Triangle Theory
The Triangle Theory explains the need to balance and expand upon the goals of the guest, employee and the business and maximize each. THEORY As an operator, you will make many decisions. You must always consider the effects your decisions will have on the three sides of the triangle: Guests (Community) Employees The Business It … Continue reading »
