The first question we ask when confronted with the reality that change is desperately needed in order to grow a business, is usually, “What do we need to do to grow?” and not this, “What are we doing that is just dumb, that we should stop doing immediately because it inhibits good work?” The former … Continue reading »
Starburst Play Theory
The Starburst Play Theory demonstrates that a team can achieve its results with well executed play. To achieve these results, all players must understand the goal, plan and be properly trained and guided in their performance. Share PostEmailSHG Google+ Community
10,000 Beer Cans Theory
10,000 Beer Cans Theory is an analogy of your job as a manger. Follow the five steps of this theory and you will be performing the responsibilities that will enable you to achieve results. Theory If you were offered $1 million dollars to perform an incredible task, like moving 10,000 beer cans from a football … Continue reading »
Shift Notes: WOW Server, Goofball Manager
Had a really great experience last week. Service was absolutely awesome! Food was great! Then our time together enjoying the experience was ruined by the floor manager constantly interrupting every 20 minutes just to get his table visits in! I finally told him that his server was doing a great job and that is wasn’t … Continue reading »
Hospitality Tips: Stop Begging For Change
When did we decide that it was no longer rude to ask a guest if they required change when paying their bill with cash? My response is always…”yes, and all of it too please!” BTW, get rid of those tip jars near your cash register too! Be a hospitality pro – stop begging for tips. … Continue reading »
Coaching Every Play
OK new restaurant owner. You open your doors for the first time; you are staffed to the gills to ensure you have enough staff to take really good care of the large amount of business you expect during the opening weeks. Hosts are all over the door, greeting each guest with enthusiasm and smiles. Managers … Continue reading »
Top 5 Frustrations From This Week
I’ve been in the Restaurant business for 31 years and it still amazes me how so many people think that all business is related – that what worked for GE or IBM or the record store down the street or the hot dog stand across town must also work for you. That’s wrongheaded thinking. If … Continue reading »
Are You Inspiring Or Coercing?
What do you think works best? Inspiration or coercion? Of course it is inspiration! I cringe when I hear a manager ask, “We need to have a contest! Got any ideas?” A few things we need to get straight when we talk about employee morale: You cannot motivate anyone to behave any certain way. Motivation … Continue reading »
14 Typical Coaching Participant Traits For Success
Here at Summers Hospitality Group®® we have coached literally hundreds of very successful operators. When we think about what they all have in common, we created this list of 14 traits. How many of them do you have? Share PostEmailSHG Google+ Community
Should Performance Reviews Live Or Die?
Not ones to shy aware from hot topics in HR, the November HR Roundtable in Cincinnati gathered to discuss “Performance Reviews: Live or Die?” Everyone came in with their own jaded viewpoint toward their personal experiences regarding performance reviews, so Steve gave them three questions to bring the focus in a bit before hitting the … Continue reading »
