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Every Guest, Every Experience, Every Day
A Few Words About SHG
Welcome to the Summers Hospitality Group® website.

For over 30 years, my one goal has been to improve the condition of our clients - period. To that end, we have created some of the most powerful and innovative one-on-one Coaching and consulting solutions in the industry.

The work we are engaged in impacts the entire gamut of issues we face every day as operators of successful restaurants & hotels: from operations to marketing, from new construction to turnarounds and from executives and owners to managers and staff. Our work also spans across the multitude of segments from food trucks to QSRs's, from full-service to corporate foodservice and from hotel food and beverage to catering.

The values we use to guide our work revolve around the five fundamentals for success in our business: People, Performance, Profits, Product and Perspective. We believe mastery of these five critical areas will lead you to realize amazing success.

You could have come here in order to read one of over 800 articles on our award winning blog "How We See It" or because you are looking for answers on a specific issue or opportunity.

No matter what or why, our desire is that you make us your main source for knowledge, insight and answers into what we consider to be, the most exciting and rewarding work on the planet.

Read through the pages and if you have any questions, just contact us and we will help you realize your goals for success.

Sincerely,

Jeffrey Summers, Founder/Principal
Summers Hospitality Group®
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Summers Hospitality Group
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How We See It

Home · Archive by Category "How We See It"
17 Mind-Blowing Facts About People Over 50 [video]
08 May
By Jeffrey Summers, 50, demographic, hotel, marketing, over, restaurant, Leave a comment

17 Mind-Blowing Facts About People Over 50 [video]

This is the first video from Bob Hoffman over at his new shop “Type A Group”.

30 important factors for having success in our business today
02 May
By Jeffrey Summers, hotel, marketing, restaurant, success, 1 Comment

30 important factors for having success in our business today

My list of the most important factors for having success in our business today – and a few things that really tick me off!

How Facebook Graph Search Affects Your Privacy [Infographic]
01 May
By Jeffrey Summers, business, facebook, graph, hotel, privacy, restaurant, social, 1 Comment

How Facebook Graph Search Affects Your Privacy [Infographic]

Check Out This Informative Infographic From Marketo on How Facebook’s New Graph Search Will Impact Your Privacy

Mobile Everything Everywhere
18 Apr
By Bob Hoffman, hoffman, hotel, marketing, media, mobile, restaurant, social, Leave a comment

Mobile Everything Everywhere

The newest breed of hysterical futurists are the mobile maniacs. You can’t swing a dead QR code without hitting a dozen articles about how “mobile” is going to “change everything.”

The 2013 Restaurant Marketing Workshops
17 Apr
By Jeffrey Summers, Branding, events, hotel, marketing, restaurant, Seminars, workshops, Leave a comment

The 2013 Restaurant Marketing Workshops

The world has been and continues to be a rapidly changing social marketplace for restaurant and hotel businesses. Guests are more demanding and more engaged in defining value for themselves – with or without your input.

How To Deal With Partner Disputes
26 Mar
By Matthew Sanderson, , Leave a comment

How To Deal With Partner Disputes

There are many motivations for restaurant creation and investment. However, these different desires can lead to conflict, so how are restaurant operators, owners, and investors supposed to resolve these conflicts?

08 Mar
By Jeffrey Summers, ad, campaign, foodservice, hotel, marketing, restaurant, starbucks, Leave a comment

Restaurant Marketing: Starbucks

This campaign for Starbucks new ‘Blonde Roast’ coffee, has been out for about 3 months now but just started in my market. I saw it for the first time last night and I have to tell you, I like this campaign a lot!

Points of Parity
07 Mar
By David Aaker, Branding, differentiation, hotel, marketing, parity, points, restaurant, Leave a comment

Points of Parity

Most brand strategists focus on developing points of difference that will give consumers good reasons to prefer their brand. The key to winning is assumed to be differentiation. However…

Six Traits of Really Successful Restaurant & Hotel Marketing Leaders
26 Feb
By Jeffrey Summers, hotel, leaders, marketing, restaurant, six, traits, 1 Comment

Six Traits of Really Successful Restaurant & Hotel Marketing Leaders

Successful strategic leaders — the kind who thrive in today’s uncertain environment – do six things well:

Mimimum Wage As A Tax
25 Feb
By Donald Boudreaux, employee, hotel, minimum, restaurant, wage, Leave a comment

Mimimum Wage As A Tax

Discussing in the halls with some of GMU’s finest econ students this earlier post on the minimum-wage, I’ve decided to elaborate a bit on it.  I thank especially, again, GMU student William Bruntrager for his comment, on that earlier post, that prompted this discussion. Because this post is especially wonkish, I put it beneath the … Continue reading »

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How We See It

Issues & Answers

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Thought Leaders

  • Jeffrey Summers (202)
  • Alan Weiss (1)
  • Bob Hoffman (2)
  • Donald Boudreaux (3)
  • David Aaker (9)
  • Dale Furtwengler (7)
  • Doug Stephens (2)
  • Joseph Anderson (1)
  • Matthew Sanderson (10)
  • Olivier Blanchard (3)
  • Patti Blackstaffe (2)
  • Peter Bolland (1)
  • Steve Browne (1)
  • Paul Correa (1)
  • Steve McKee (1)
  • Stacy Gilbert (1)
  • Toni Jacaruso (37)
Video of the Day

VoD

  • So God Made A Farmer - #BetterIdeas http://t.co/zDjRRei9H2
    7 hours ago
  • The Restaurant & Hospitality Daily is out! http://t.co/pqRFsDr55j ▸ Top stories today via @rackedla @hotelinteractiv @edutechional
    4 hours ago
  • 8 in 10 Americans More Outgoing In-Person Than Online - #BetterIdeas http://t.co/jVbNlpsFcQ
    3 hours ago
  • Who Does A Good Job of Pricing? - #BetterIdeas http://t.co/G52abMsZNi
    1 hour ago
  • The Fine Art of Recognizing What Doesn’t Matter - #BetterIdeas http://t.co/Nc6KC6mkxE
    5 hours ago
  • What Quiznos Needs To Do To Save Itself - #BetterIdeas http://t.co/UJccuINto3
    9 hours ago
  • The Payroll Tax Takes Its Toll - #BetterIdeas http://t.co/d9V0dGz2Tk
    13 hours ago
  • Five Steps to Getting Brand Touchpoints Right - #BetterIdeas http://t.co/gaXrRibur4
    17 hours ago
  • The Restaurant & Hospitality Daily is out! http://t.co/pqRFsDr55j ▸ Top stories today via @HospitalityGEM @WeRRestaurants
    20 hours ago
  • Gary Vaynerchuk on Building Customer Loyalty - #BetterIdeas http://t.co/GhYDHXLtDs
    21 hours ago
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SHG Business Coaching

Coaching is professional and personal development to promote continuous growth and strength in both you and your business. It is simply the most powerful thing you can do to ensure you and your business achieve success.

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SHG Consulting

Our consulting work is aimed at helping you create consistent, long-term results for both you and your business. Utilizing our 30+ years of successful experience is the first step to achieving the kind of success you deserve.

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Training & Workshops

We can train your people on any issue – anywhere. This will help you raise the performance levels of your team and enhance their ability to lead and manage the business to higher levels of success.

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