Memo to Hotel General Managers: Here’s what’s wrong with ALL your sales operations, which are apparently the result of some cookie-cutter approach from before the Civil War. I’ve contacted seven hotels in New York City in the past month to run two-days of programming in September. This is the inevitable and consistent sequence that follows: … Continue reading »
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Every Guest, Every Experience, Every Day
A Few Words About SHG
Welcome to the Summers Hospitality Group® website.For over 30 years, my one goal has been to improve the condition of our clients - period. To that end, we have created some of the most powerful and innovative one-on-one Coaching and consulting solutions in the industry.
The work we are engaged in impacts the entire gamut of issues we face every day as operators of successful restaurants & hotels: from operations to marketing, from new construction to turnarounds and from executives and owners to managers and staff. Our work also spans across the multitude of segments from food trucks to QSRs's, from full-service to corporate foodservice and from hotel food and beverage to catering.
The values we use to guide our work revolve around the five fundamentals for success in our business: People, Performance, Profits, Product and Perspective. We believe mastery of these five critical areas will lead you to realize amazing success.
You could have come here in order to read one of over 800 articles on our award winning blog "How We See It" or because you are looking for answers on a specific issue or opportunity.
No matter what or why, our desire is that you make us your main source for knowledge, insight and answers into what we consider to be, the most exciting and rewarding work on the planet.
Read through the pages and if you have any questions, just contact us and we will help you realize your goals for success.
Sincerely,
Jeffrey Summers, Founder/Principal Summers Hospitality Group®
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SHG Policies, Guidelines & Resources
SHG Policies, Guidelines & Resources