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“From the first day he came into (my restaurant), he has redefined the levels of passion and drive for both my staff and my operation….he has positively affected all aspects of my operation, from the dish stand to the front door."
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This is the first of many posts from me on the lies or myths that exist in our business and what the truth of the matter is. It will also highlight the problems caused by the lie inside the culture of your operation and what the solution for that problem is. I would greatly appreciate your comments.
Big Fat Lie: People don’t like change.
The Truth: People DO like change. People do NOT like being changed!
The Problem: Leadership that tells employees what to do instead of engaging them to the level necessary in order for the employee to want to change on their own. Because in order for you to get someone to change their behavior – they have to WANT to change.
The Solution: Talk to your staffs about the need for change and the resulting success you could be enjoying if you did. Get their input into the change strategy and you will soon be able to move mountains!
Jeffrey is a 30 year veteran of creating, operating, Coaching and consulting with successful restaurant & hotel concepts that include national, international, franchised and independent brands. He is also the president and founder of Summers Hospitality Group a full-service, national and international, Restaurant & Hospitality Coaching and consulting firm based in Fort Worth, Texas. Besides helping clients achieve success by working with them one-on-one, Jeffrey frequently speaks at and attend numerous industry events as well as at local, state and national small business groups in order to share his passion for the business of food and hospitality. You can call Jeffrey toll free at 888-9988-SHG (744) for a free consultation or email him using the form below.
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