Better Profits

Travel and Hospitality Click-Through Rate Lags at 23.4% – Restaurants Number 1!

Posted on Sep 13, 2006 in Better Profits, Top-of-the-House by Jeffrey Summers 0 Comments

According to the Harte-Hanks Postfuture Index of comparative e-mail metrics for January-June 2006 among 13 industry categories, restaurants enjoyed the best open rates at 167.7% (open rates exceeding 100% occur by way of pass-alongs, and reopened e-mail) as well as the best click-through rates at 57.5%.

Retail had the lowest open rate (35.3%), while the automotive sector had the lowest click-through rate (5.7%). All reported averages are unweighted.

Richard Merrick, managing director, Postfuture at Harte-Hanks, noting that behavioral targeting of messaging can raise metrics significantly, said “One large retailer achieved a 74.2% open rate, 24.1% click-through rate and 0.1% opt-out rate, just by synchronizing e-mail with in-store activity. Using transactional e-mail to make dynamic product recommendations produce, on average, a 148.8% open rate and a 20.4% click-through rate.”

The 13 industries mentioned in the study (in order of descending click-through rates) are:

• Restaurants (57.5%)

• Publishing (55.6%)

• Pharmaceutical (23.8%)

• Travel and hospitality (23.4%)

• Conference events (14.2%)

• Financial services (11.0%)

• Technology (10.9%)

• Government (9.5%)

• Insurance (9.5%)

• Consumer packaged goods (8.6%)

• Entertainment (8.1%)

• Retail (6.0%)

• Automotive (5.7%)

Among all sectors for all purposes of e-mail combined, the average delivered rate stands at 91.2% — with an average open rate of 78.8% of those e-mail delivered, click-through rate of 18.4% of all e-mail delivered, and an opt-out rate of 0.4% of all e-mail delivered.

E-mail sent to consumers received the higher click-through rates of 19.9% and open rates of 78.9%, while business-to-business e-mail had rates of 11.2% and 67.7%, respectively.

More information about the Harte-Hanks study can be found here.