Latest Thinking

SHG DeliversWorld Class Business Coaching & Consulting For Restaurants & Hotel Businesses – “Every Guest, Every Experience, Every Day”

Successful Experience

"For over 30 years I have been fortunate to work with some of the most successful chain, franchise and independent restaurants & hotels in the world. I am eager to share what I've learned about hospitality, food, business and the people who make it all happen - every guest, every experience, every day."~ Jeffrey Summers, Founder/Principal Summers Hospitality Group®


SHG By The Numbers

Tweets Within The Hour

We’re Experts At The Fundamentals


Attract, Train, Coach, Reward, Manage, Grow, Promote  We work to help you attract, hire, train & coach your hourly staff, managers or multi-unit managers. Whether it’s initial training for newly hired employees or M.I.T. (manager-in-training) programs for your managers or coaching for your multi-unit leaders, we will help you establish the programs and support necessary to provide your greatest resources with the tools to succeed. Learn More Here!

The Death Of Expertise

To reject the notion of expertise, and to replace it with a sanctimonious insistence that every person has a right to his or her own opinion, is silly.


Culture, Results, Leadership, Development, Coaching Attracting & hiring better talent just means you’re off to a great start. You now need to provide them with better training, Coaching,  leadership, systems,processes and other tools in order for them to achieve a higher level of performance and engagement. That’s where an investment in those areas can help you create a significant point of differentiation for your business. Our Coaching programs can help you create and Coach that difference to give your managers, staff or executives the tools necessary to grow your business. Our programs can help you create and manage expectations and results using our successful experience in over 30 years of training and coaching hourly employees, managers and multi-unit leaders. We hold individual or group training and coaching sessions for all areas of your restaurant or hotel, at your location or ours. Learn More Here!

SHG Workshops - 2014

The SHG Event Calendar For 2014

The SHG Event Calendar for 2014.


Marketing, Branding, Social Business, Cost Controls, Sales We have spent decades successfully honing our abilities and experience to understand how to turn good restaurants into great businesses. We can help you create and manage every line item on your P&L, from top-line sales to bottom line profits. We also can develop your ability to market your business more effectively to build long-term success. Our intense, professional programs can make a tremendous impact on your business. Learn More Here!


Game Change: Moneyball And The Reality Of Social Business

It was about old thinking vs. new thinking, about industry politics vs. the heresy of innovation, about dinosaurs desperate to hang on to a failing model that sustains their livelihood even when that model is clearly broken, ineffective and no longer relevant.


New Openings, Turnarounds, Contract Management  Setting yourself up for success involves smartwork as well as hardwork. We have over 30 years of successful experience in both, that we use to help you accomplish your business and professional goals. Our successful experience in building wildly successful restaurants and hotels has covered every facet of your business including concept development, operations, marketing, franchising and more. Learn More Here!

Restaurant Marketing: What Does An Empty Chair Really Cost?

I've always talked about the costliest item in a restaurant being an empty chair. Now we take a little peek into what it actually costs you.


Ideas, Solutions, Insight, Strategies & Tactics, Resources Everything we do, we do to better our clients condition. That is our only goal in business. But to that end it’s important to be able to provide the necessary context, reasoned analysis and understanding in order achieve truly remarkable results. This is why we write and give speeches and presentations all over the country about the need for better perspective. The best ideas and perspective come from those who have practical experience in successfully doing what it is you want to do. Otherwise it’s only theory or worse.   Learn More Here!

Meet me at the restaurant

The Forgotten Man of the Minimum Wage Debate

"But few focus on the potentially devastating effects that raising the minimum wage can have on the people who make jobs possible: employers."

Let's Talk

Free Consultation

Because I know that money is tight and talk is cheap, I’d like to provide you with a FREE, no-obligation review of exactly what I can do for you or your business. But first, I have to understand your needs and the opportunity. So You Talk, I’ll Listen I’ll examine with you, selected key factors effecting your businesses growth opportunities, identify potential performance gaps and a program to innovate through your existing issues and toward a more solid path for long-term success. I will then work out a proposal with you and come up with an outline that clearly shows:

  1. The real opportunities for your specific business.
  2. A program to realize them.
  3. What investment is required to realize the opportunities we identified.
  4. What the return on that investment (ROI) will be.
    (S.M.A.R.T. Goals: Specific, Measurable, Attainable, Realistic, Timely)

So you can either sit back and hope your world will change for the better or you can do the work others won’t and achieve the success others sit back and hope for. What will you do? What will the consequences be?


Our Offer To Help Your Restaurant Association Deliver Value To The Members Who Need It

Associations do a decent enough job dealing with governmental issues and being an advocate for the industry, but when it comes to delivering real value in helping each individual operator build a better business, their resources are usually minimal at best and ineffective at most.

RPI Updates

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Top of the House

TOH: Delusional Process Management Syndrome

Successful managers use (and stick to) a smart, behavioral process which is critically important for ALL positions - from dish washer to Director of Operations

The Insanity of Losses

There's a reason nearly 72% of all food service businesses go out of business within three years (fact not fiction).

The Death Of Expertise

To reject the notion of expertise, and to replace it with a sanctimonious insistence that every person has a right

Back of the House


Rise of The Cooking Empire [Infographic]

According to a 2010 poll, 8 in 10 U.S. adults watch cooking shows. 57% of those who watch cooking shows say they have purchased food as a direct result of something they’ve seen on a cooking show.

What Makes A Great Chef? [video]

If anyone knows what makes a great chef, it would be Thomas Keller; a three-star Michelin chef for not one,

Front of the House

Going Old School: Talking With Your Hands [video]

How do you communicate across a crowded dining room?


Federal Court Rules Tips No Longer The Property of Employees

A federal district court in Oregon June 7 held that a Labor Department regulation prohibiting an employer from taking or

10 Things Really Amazing Restaurant & Hotel Employees Do

After 31 years of hiring, training and coaching literally thousands of employees, I've come to look for certain behaviors that


Restaurant Marketing: Stop Posting Mediocre Reviews

People are less articulate at giving praise than they are at ranting about a bad experience. Stop using mediocre reviews.


Restaurant Marketing: Facebook Posts – Wolfgang Puck

"Don't get caught up in being everywhere. Be where your guests are - period, then be outstanding."

Restaurant Marketing: More On Electronic Reservation Books

“You have to build an ‘every guest, every experience, every day’ culture to have long term success.” How does an


Fast Food Jobs Can Offer Tremendous Opportunities

We are often told that individuals are “stuck” in fast food jobs, as if there is no hope for advancement or development. But these aren’t dead end jobs for people willing to learn, grow, and work really, really hard.

Reason #1: Why Restaurant Associations Should Stay Away From The Resta...

"Restaurant operators, and the industry associations that should be supporting them, have not kept up with the changing world, nor


Rise of The Cooking Empire [Infographic]

According to a 2010 poll, 8 in 10 U.S. adults watch cooking shows. 57% of those who watch cooking shows



The Breakers Is Broken

If you decide to go to The Breakers based on its reputation, don’t say I didn’t warn you. I’d send this to the chair of

How We See It Podcast

Peter Drucker On Restaurants And Hotels [podcast]

key to success

Hotel Sales Staffs Are Blowing Business

Memo to Hotel General Managers: Here’s what’s wrong with ALL your sales operations, which are apparently the result of some


Can You See The Light Brother?

“But we can’t wait for every employer to see the light,”

My Top 10 Restaurant & Hotel Trends For 2014

The only trends that matter are the ones which your guests will respond to through sales and traffic. If they're