World Class Business Coaching & Consulting For Restaurants & Hotels - Every Guest, Every Experience, Every Day
We work to help you attract, hire, train & coach your hourly staff, managers or multi-unit managers. Whether it’s initial training for newly hired employees or M.I.T. (manager-in-training) programs for your managers or coaching for your multi-unit leaders, we will help you establish the programs and support necessary to provide your greatest resources with the tools to succeed.
Culture, Results, Leadership, Development, Coaching
Attracting & hiring better talent just means you’re off to a great start. You now need to provide them with better training, Coaching, leadership, systems,processes and other tools in order for them to achieve a higher level of performance and engagement. That’s where an investment in those areas can help you create a significant point of differentiation for your business. Our Coaching programs can help you create and Coach that difference to give your managers, staff or executives the tools necessary to grow your business.
Our programs can help you create and manage expectations and results using our successful experience in over 30 years of training and coaching hourly employees, managers and multi-unit leaders.
We hold individual or group training and coaching sessions for all areas of your restaurant or hotel, at your location or ours.
Marketing, Branding, Social Business, Cost Controls, Sales
We have spent decades successfully honing our abilities and experience to understand how to turn good restaurants into great businesses. We can help you create and manage every line item on your P&L, from top-line sales to bottom line profits. We also can develop your ability to market your business more effectively to build long-term success. Our intense, professional programs can make a tremendous impact on your business.
Setting yourself up for success involves smartwork as well as hardwork. We have over 30 years of successful experience in both, that we use to help you accomplish your business and professional goals.
Our successful experience in building wildly successful restaurants and hotels has covered every facet of your business including concept development, operations, marketing, franchising and more.
Ideas, Solutions, Insight, Strategies & Tactics, Resources
Everything we do, we do to better our clients condition. That is our only goal in business. But to that end it’s important to be able to provide the necessary context, reasoned analysis and understanding in order achieve truly remarkable results. This is why we write and give speeches and presentations all over the country about the need for better perspective.
The best ideas and perspective come from those who have practical experience in successfully doing what it is you want to do. Otherwise it’s only theory or worse.
As another Black Friday has come and gone, activists in many locations are still protesting Walmart wages as another hammer to pound their anti-progressive ideas. Our newest contributing author, Doug Altner, wrote [...]
I've been getting a lot of complaints lately from across the interwebs about my attitude towards, well, let's just call them less than perfect questions and statements from people who [...]
The Breakers in Palm Beach, FL is an historic and grand property, first opened by Henry Flagler in 1896. It has huge, European, arching public areas with great detail on [...]
There are numerous examples of businesses facing a crushing new burden due to Obamacare’s employer mandate, which deprives many business owners of the right to hire employees without also providing health [...]
Pizza parties won't sustain your bottom-line The Wall Street Journal recently reported that Facebook is building a $120 million, 394-unit housing community a hop skip and jump away from their headquarters in California. [...]
Researchers at the University of California at Berkeley recently came out with a study arguing that the low wages of the fast-food industry are a burden on society, since, apparently, more than [...]
My BFF Steve Morton and I used to play a lot of music together. After one sparsely attended coffee house gig many years ago a guy in the audience came [...]
When asked on CNBC’s “Squawk on the Street” about whether today’s environment for aspiring entrepreneurs has been getting better or worse, Fred Deluca, the founder of Subway Restaurants, said “It has [...]
The ongoing debate over whether the federally mandated minimum wage should be raised focuses on low-wage workers. Those who want to see it raised argue this will increase low-wage worker [...]
I am disappointed to see some CEOs of large businesses voicing support for raising the federally mandated minimum wage. For instance, Craig Jelinek—the CEO and President of Costco—said: “An important reason [...]
Over the past year, a small but growing vocal minority of individuals has been demanding a so-called living wage for entry-level jobs at Walmart and at numerous fast food chains. One of the [...]
In discussions on Facebook and Twitter, I often see people say something like “People who support raising the minimum wage don’t understand economics.” By this, they are insinuating that supporters [...]
Below is/was a Facebook post by the Miami Valley Restaurant Association of an ad for one of its member operators. It's a 50% discount offer. The problem, which I encounter all [...]
The only two charts that matter from today's distorted non-farm payrolls report. First, the labor force participation rate, which plunged from 63.2% to 62.8% - the lowest since 1978! But more importantly, the [...]
Taco Bell, Ad Age’s Marketer of the Year, was recognized for their brand’s incredible turnaround. In 2011, Taco Bell sales declined by 1.4% in part because of a January lawsuit alleging [...]
According to a 2010 poll, 8 in 10 U.S. adults watch cooking shows. 57% of those who watch cooking shows say they have purchased food as a direct result of [...]
Mp3 THE SINGLE, MOST EFFECTIVE ACTION AN OPERATOR CAN TAKE TO ENSURE CONSISTENT, LONG-TERM SUCCESS! Our powerful Coaching programs are about helping you and your business master the fundamentals. This unleashes the [...]
"A summary of the last two decades of research from economists at the University of California-Irvine and the Federal Reserve Board found that 85 percent of the most credible studies [...]
Barry Schwartz makes a passionate call for "practical wisdom" as an antidote to a society gone mad with bureaucracy. He argues powerfully that rules often fail us, incentives often backfire, [...]
As expected, California’s Governor Jerry Brown recently signed the bill to raise the California minimum wage from $8 to $10 per hour. Why? The bill’s author, Luis Alejo, says that raising [...]
First of all, just because your business has been open for 86 years doesn't mean you have achieved 86 years of success. Simply being open for business and being profitable [...]
THE SINGLE, MOST EFFECTIVE ACTION AN OPERATOR CAN TAKE TO ENSURE CONSISTENT, LONG-TERM SUCCESS! Our powerful Coaching programs are about helping you and your business master the fundamentals. This unleashes the [...]
In the late 1980s, brand equity was just emerging as an important idea. In 1991 I published a book, Managing Brand Equity that defines brand equity and describes how it generates value. [...]
Within three months I’ve heard two successful business people say: “No American wants to pay another American a fair price for his products.” “No one wants to pay you your price, yet [...]
Is your brand-building effort effective? Is the budget spend effective? In my first branding book, Managing Brand Equity, I identified indicators that brand-building was misdirected, mismanaged, or underfunded--problems that are increasingly [...]
I’m not a big baseball fan but it held my interest, partly because it was based on a true story and partly because the movie really wasn't about baseball at [...]
McDonald’s is addressing a new relevance problem among the key 18 to 32 year old demographic that wants freshness in their fast food fare. Their “solution” is the McWrap, a [...]
Let's talk real world. I've delivered presentation after presentation to dozens of restaurant associations all over the country and one of the things I encounter most that hold back real effectiveness [...]
You may have just acquired a restaurant or perhaps you are days away. What are the main things to consider in the transition? This week, we decided to answer this [...]
A recent study cited in The Australian suggests that charging fees for road usage would not only improve traffic flow, it would improve labor productivity. This raises a couple of [...]
Just a few thoughts on what we encountered this week... A federal court in Oregon went crazy and ruled that the DOL didn't have to authority to say that tips belong [...]
For the longest time, I didn't believe in the rants of gurus who said to think outside the box. I mean, I was looking around and seeing that no one [...]