This is the first video from Bob Hoffman over at his new shop “Type A Group”.
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Every Guest, Every Experience, Every Day
A Few Words About SHG
Welcome to the Summers Hospitality Group® website.For over 30 years, my one goal has been to improve the condition of our clients - period. To that end, we have created some of the most powerful and innovative one-on-one Coaching and consulting solutions in the industry.
The work we are engaged in impacts the entire gamut of issues we face every day as operators of successful restaurants & hotels: from operations to marketing, from new construction to turnarounds and from executives and owners to managers and staff. Our work also spans across the multitude of segments from food trucks to QSRs's, from full-service to corporate foodservice and from hotel food and beverage to catering.
The values we use to guide our work revolve around the five fundamentals for success in our business: People, Performance, Profits, Product and Perspective. We believe mastery of these five critical areas will lead you to realize amazing success.
You could have come here in order to read one of over 800 articles on our award winning blog "How We See It" or because you are looking for answers on a specific issue or opportunity.
No matter what or why, our desire is that you make us your main source for knowledge, insight and answers into what we consider to be, the most exciting and rewarding work on the planet.
Read through the pages and if you have any questions, just contact us and we will help you realize your goals for success.
Sincerely,
Jeffrey Summers, Founder/Principal Summers Hospitality Group®
We're Masters Of The Fundamentals...And Restaurant & Hotel Success Is All about Mastering The Fundamentals
Attract, Train, Coach, Reward, Manage, Grow, Promote
We work to help you attract, hire, train & coach your hourly staff, managers or multi-unit managers. Whether it’s initial training for newly hired employees or M.I.T. (manager-in-training) programs for your managers or coaching for your multi-unit leaders, we will help you establish the programs and support necessary to provide your greatest resources with the tools to succeed.
Culture, Results, Leadership, Development, Coaching
Attracting & hiring better talent just means you’re off to a great start. You now need to provide them with better training, Coaching, leadership, systems,processes and other tools in order for them to achieve a higher level of performance and engagement. That’s where an investment in those areas can help you create a significant point of differentiation for your business. Our Coaching programs can help you create and Coach that difference to give your managers, staff or executives the tools necessary to grow your business.
Our programs can help you create and manage expectations and results using our successful experience in over 30 years of training and coaching hourly employees, managers and multi-unit leaders.
We hold individual or group training and coaching sessions for all areas of your restaurant or hotel, at your location or ours.
Marketing, Branding, Social Business, Cost Controls, Sales
We have spent decades successfully honing our abilities and experience to understand how to turn good restaurants into great businesses. We can help you create and manage every line item on your P&L, from top-line sales to bottom line profits. We also can develop your ability to market your business more effectively to build long-term success. Our intense, professional programs can make a tremendous impact on your business.
- Marketing & Branding – Build sales and profits by creating a more profitable and effective brand presence in the eyes, minds, hearts (and wallets) of your community.
- Sales Solutions – Create the best tactics to use in rounding out your businesses sales potential.
- People – Attract, hire, grow and retain world-class talent.
- Growth – Build your vision into a long-term success from the beginning.
New Openings, Turnarounds, Contract Management
Setting yourself up for success involves smartwork as well as hardwork. We have over 30 years of successful experience in both, that we use to help you accomplish your business and professional goals.
Our successful experience in building wildly successful restaurants and hotels has covered every facet of your business including concept development, operations, marketing, franchising and more.
Ideas, Solutions, Insight, Strategies & Tactics, Resources
Everything we do, we do to better our clients condition. That is our only goal in business. But to that end it’s important to be able to provide the necessary context, reasoned analysis and understanding in order achieve truly remarkable results. This is why we write and give speeches and presentations all over the country about the need for better perspective.
The best ideas and perspective come from those who have practical experience in successfully doing what it is you want to do. Otherwise it’s only theory or worse.
How Can We Help You Build A Better Business?
Business Coaching is a mix of strategic planning, skill development and leadership training that helps individuals and organizations develop more rapidly and produce more sustained results.
We build the critical pieces of your business success for you. This saves you time and resources and can give your business the super-charged boost it needs in order to get to the next level.
We can train your people on any issue – anywhere. This will help you raise the performance levels of your team and enhance their ability to lead and manage the business to higher levels of success.
We love to speak to groups & organizations about the business and we can help you work through issues by facilitating meeting(s) among employees,managers or executives.
Some of the Wildly Successful Brands We’ve Worked With
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SHG Policies, Guidelines & Resources
SHG Policies, Guidelines & Resources